Who we are

Sufi World Exports is a sourcing and export partner for international buyers, based in Indore, Madhya Pradesh, India. In this policy, "we" and "us" mean Sufi World Exports. We decide how and why the personal information described here is used.

You can reach us about this policy, or about your information, at contact@sufiworldexports.com.

Who this policy covers

This policy applies to everyone who uses sufiworldexports.com or contacts us: buyers who send a requirement, manufacturers who apply to work with us or use our manufacturer portal, and visitors who simply browse. It also covers messages you send us by email, WhatsApp or phone.

Information we collect

Information you give us

  • Requirement and quotation forms. Your name, business email, company, country, phone number (optional), the product you need, quantity, destination, specifications, any message, and files you attach, such as drawings, photographs and documents.
  • Quick requirement form. Your name, email, the product you need and any details you add.
  • Contact form. Your name, company, email, country, the subject and your message.
  • Manufacturer application. Your company's registered name, the contact person and designation, business email, phone number, city and state, factory address, business type, product categories, capabilities, production capacity, years in business, website, any documents you attach, and a password for your manufacturer account. We store the password in protected form and cannot read it.
  • Manufacturer portal. The profile, product information and quotations you submit when you are signed in.
  • Messages. What you tell us by email, WhatsApp or phone, and the contact details you use to do so.

Information collected automatically

  • Website analytics. We use Google Analytics, loaded through Google Tag Manager, to see how the site is used: the pages you view, how long you stay, your device, browser and operating system, the country or city your connection appears to come from, and how you reached the site. This relies on cookies or similar identifiers.
  • Where your enquiry came from. When you send a full requirement, we also note the first page of your visit, the website you came from and any campaign tags in the link, so we know which of our pages or campaigns brought you. This is kept in your browser's session storage and sent only with that form. It is not a cookie.
  • Form drafts. While you fill in the requirement form, a draft is kept in your browser session so you do not lose it. It is removed when you send the form or close the tab.
  • Server logs. Our hosting provider keeps standard technical logs, such as IP address, browser type and the pages requested, to run and secure the site.
  • Advertising and marketing tools. When we run advertising, tools from the platforms we use may collect information about the pages you view and the actions you take on our site. See "Marketing and advertising" below.

How we use your information

  • To reply to your enquiry and provide our service: reviewing your requirement, approaching suitable manufacturers, comparing their offers, sending you one clear offer and following the order through to dispatch.
  • To review manufacturer applications and run the manufacturer portal.
  • To send you service messages, such as confirmations, reference numbers, replies and reminders.
  • To keep the site secure and to filter out spam and misuse.
  • To understand how the site is used and to improve it.
  • To market our services and to measure our marketing, as described below.
  • To meet our legal obligations and to protect our rights if there is a dispute.

Marketing and advertising

We may market our services in several ways, and we use your information to do so:

  • Email. We may send you updates, guides and offers about our services if you have asked to hear from us, or where the law allows us to write to a business contact. Each marketing email tells you how to stop receiving them.
  • Advertising. We may use advertising platforms such as Google Ads, Meta (Facebook and Instagram), LinkedIn and Microsoft Advertising. They may place cookies or pixels on our site to measure how our advertising performs and to show our ads to people who have visited our site, or to people similar to them.
  • Direct outreach and social media. We may contact businesses about our services by email, phone, WhatsApp or LinkedIn where it is relevant to their business, and we may reach you through our own social media pages.

We set these tools up to receive information about the pages you view and the actions you take, such as sending a form. We do not send the contents of your messages or the files you attach to advertising platforms. Where the law requires your consent for marketing cookies or marketing messages, we ask for it first, and you can withdraw it at any time.

To stop marketing, use the unsubscribe link in any email, tell us at contact@sufiworldexports.com, or change the ad settings on the platform concerned. Stopping marketing does not affect replies about an enquiry you have made.

Cookies and similar technologies

Cookies are small files that a website stores in your browser. We use them, and similar technologies such as session storage, for the following:

  • Essential. Keeping you signed in to the manufacturer portal and remembering your cookie choice. These do not need your consent.
  • Analytics. Google Analytics sets cookies, named _ga and _ga_ followed by an identifier, that tell us how visitors use the site. They can last up to two years, and we set them only if you accept analytics.
  • Advertising. When we run advertising, the platforms involved may set their own cookies. We set them only if you accept marketing.

The first time you visit, we ask which cookies you accept. Until you choose, we set no analytics or advertising cookies, although Google's tools may receive limited information that does not use cookies, such as the page viewed, so that we can count visits. You can change your choice at any time with Cookie settings at the bottom of any page. You can also block or delete cookies in your browser settings. The site works without analytics and advertising cookies, and blocking essential cookies may stop the manufacturer portal from working.

Each cookie is listed on our Cookies page.

Why we are allowed to use your information

In India, we use your personal information with your consent, or for purposes the law allows without it, such as replying to a request you have made. If you are in the European Economic Area or the United Kingdom, we rely on:

  • Taking steps at your request, or a contract: replying to your enquiry and providing our service.
  • Our legitimate interests: running and securing our business, and marketing to business contacts where the law allows. You can object to this at any time.
  • Your consent: for analytics and advertising cookies, and for marketing messages where the law requires it. You can withdraw it at any time with Cookie settings, or by writing to us.
  • Legal obligation: keeping records the law requires.

Who we share information with

We do not sell your personal information. We share it only as follows:

  • Manufacturers. To get you offers, we share the details a manufacturer needs to quote: the product, specification, quantity, drawings or photographs, packaging and limited delivery information such as the destination country or port. We do not give manufacturers your name, company or contact details. A manufacturer's own profile is not published for buyers to browse.
  • Partners we arrange for your order. Inspection agencies, freight forwarders, shipping lines and similar partners receive only what they need to do their job, such as a delivery address or a product specification.
  • Service providers that run our website and business. Supabase (database, sign-in and file storage), Resend (sending email), Hostinger (website hosting), and Google (Analytics and Tag Manager, and Google Ads if we use it). Where we use marketing tools, such as the advertising platforms listed above or an email marketing service, they work for us in the same way. They process your information for us under their own terms and data-protection commitments.
  • Advisers and authorities. Our lawyers, accountants and other professional advisers, and public authorities where the law requires.
  • A buyer of our business. If our business is sold or reorganised, your information may pass to the new owner, who must respect this policy.

Where your information is stored and sent

We are based in India, and our team works with your information from India. Our database and files are stored with Supabase in Tokyo, Japan. Our other providers may process information in other countries, including the United States. When we send personal information out of the European Economic Area or the United Kingdom, we rely on safeguards the law recognises, such as standard contractual clauses, which our providers offer.

How long we keep information

  • Enquiries and requirements, including files you attach: for 3 years after our last contact with you.
  • Manufacturer applications that are not accepted: for 1 year.
  • Manufacturer accounts: while the account is active, and for 3 years after it closes.
  • Marketing preferences and emails: until you ask us to stop.
  • Analytics data: in Google Analytics for no more than 14 months.
  • Records we must keep by law, such as tax and accounting records: for as long as the law requires.

After that, we delete the information or remove anything that identifies you. We may keep it longer if we need it to deal with a legal claim.

Your rights

You can ask us to:

  • tell you what personal information we hold about you and give you a copy;
  • correct information that is wrong or out of date;
  • delete your information;
  • limit or stop how we use it, including for marketing;
  • give you your information in a portable format, where the law gives you this right;
  • withdraw a consent you gave us, at any time.

Under India's Digital Personal Data Protection Act, 2023, you can also nominate someone to exercise these rights for you in the event of your death or incapacity. If you are in the European Economic Area or the United Kingdom, you may also object to certain uses of your information.

Write to contact@sufiworldexports.com. We reply within 30 days, and we may need to confirm who you are first. If you are not happy with our answer, you can complain to the Data Protection Board of India, or to the data protection authority in your own country.

How we protect information

Connections to our website are encrypted (HTTPS). Access to the information is limited to the people who need it for their work. Manufacturer account passwords are stored in protected form. No system is completely secure, but we take reasonable steps to guard your information, and if a breach affects you we will tell you and the authorities as the law requires.

Children

Our services are for businesses. The website is not meant for anyone under 18, and we do not knowingly collect information from children.

Our site may link to other websites, such as WhatsApp or social media pages. We do not control them and are not responsible for their privacy practices. Read their policies before you share information there.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed. If a change is significant, we will take reasonable steps to let you know, for example with a notice on this site.

Contact us